Rezen Retreat·Four Seasons Manju Hot Spring Hotel (Jiuzhaigou Scenic Area)

Our stay at Rezen Retreat-Four Seasons, located just a 5-minute walk from the Jiuzhaigou Valley entrance, was a blend of positives and areas needing improvement. The Japanese-style room with floor heating initially felt elegant and cozy. However, the experience was overshadowed by some challenges. We noticed stains on the toilet bowl upon check-in, which indicated that cleaning could have been more thorough. Although housekeeping responded quickly, the cleaner only wiped the surface, leaving room for improvement in addressing the issue. Later in the evening, the heater malfunctioned as temperatures outside dropped to -2°C. While the room’s floor heating was a thoughtful addition, it didn’t compensate for the lack of overall heating. When we requested a room change, the hotel declined and instead sent a technician to address the issue. While the problem was resolved, it meant waiting in discomfort, which could have been avoided with better preparation and more focus on guest convenience. The hotel’s location and room design are definite strengths, but attention to maintenance and cleanliness would significantly enhance the guest experience. With some improvements, this hotel could truly match its potential. For now, guests may want to manage expectations when staying here.

Location is convenient and room is pretty clean and new. However, we were misled by the hotel name, the hot spring is not real hot spring, it’s just jacuzzi…although they change water every time, the tub is still dirty, my back is full of sands afterwards…..and the water is not hot enough. Service is not adequate and professional enough.

Close to the entrance of jiuzhaigou, 5 minutes walking. Nearby not much shop for food. Nice room but water very out very slow

Five minutes walk to Jiuzhaigou gate. Good breakfast. Staffs cannot speak English but they used translator equipment which I have never seen at any hotel before, that’s quite brilliant! It showed their adaptation in communication with foreigners.

Good very good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Amazing location near the entry to the park. Really nice as you will be totally tired when you exit the park. The park is really pretty but very crowded and alot of walking. Hotel was nice to provide jacuzzi spa after a long